FAQ

Frequently asked questions

The questions teams ask before rolling Selena AI out — usage limits, tenancy, how the models work, and what happens to your data.

The questions below are the ones teams actually ask when evaluating Selena AI. Each answer describes how the product works today, not what is planned.

Usage and cost

Tenancy and isolation

The models

Data, training, and deletion

Something not answered here?

Ask in the Selena AI Discord. Questions that come up more than once end up on this page.

Common Issues

The problems teams actually hit when setting up and running an integration — grouped by integration, with the symptom, the cause, and the fix.

2026

Usage and cost Tenancy and isolation The models Data, training, and deletion Something not answered here?

Frequently asked questions

Usage and cost

Can we set usage limits per member, or is it one pool for the whole company?

How is usage measured?

Tenancy and isolation

Is Selena AI one shared instance, or a separate instance per customer?

What does Selena store, as opposed to read?

The models

Are you using generative or agentic models, and how?

Which models, and on whose infrastructure?

Data, training, and deletion

Are our conversations and documents used to train AI models?

Can our data be deleted?

Something not answered here?

On this page